WordPress sites are frequent targets for cyberattacks. Typically, hackers attempt to breach sites to gain access to your data. Even if your site doesn’t store sensitive information, even small pieces of data can be valuable to cybercriminals, who may combine them with data obtained from other breaches elsewhere on the web.
Seravo’s hosting improves the security of your WordPress site. We also offer our customers a Security Guarantee, which becomes invaluable if your site falls victim to a breach, despite our best efforts. This guarantee is included in all our WordPress hosting plans.
Malicious Code May Be Injected Into Your Site
When your site is breached, your data can be stolen, but a hacker or a bot may also leave behind something very undesired, namely malicious code (or malware), which is any snippet of code or content added to a site without authorization. Cybercriminals use it to extract further benefit from a breach, and the code might leak any new information added to the site later on, causing additional harm.
Fake websites and online stores as well as other related fraud are becoming increasingly common, and malicious code can be used to redirect site users to these fraudulent websites. These hoax sites then attempt to trick visitors, who’ll end up handing over more data to criminals.
Security Incidents Drain Your Resources
If your site is breached and you suspect a data violation, you are required to report the incident to both the authorities and the customers affected by the leak. Your site may also need to be taken offline temporarily. If malware has been injected, someone must investigate it and ensure the harmful pieces of code are removed. Does your company have the necessary resources and expertise to handle this?
Seravo’s Security Guarantee
When your site is hosted at Seravo, you don’t have to struggle with the ensuing security investigation alone. Let’s see what Seravo’s Security Guarantee is and how it can benefit your business!
The Security Guarantee is an essential part of every hosting plan at Seravo. In short, it means that if your site is breached despite all of Seravo’s security measures, we will investigate and clean your WordPress site of any malware for you, usually at no extra cost.
This is a significant advantage, as hiring an outside expert to investigate a breach and clean a site can be expensive. Our Security Guarantee frees up your time and resources and ensures that problems do not recur or persist on your site. Read more about Seravo’s Security Guarantee.
Cybersecurity Requires Constant Action
We strongly recommend being proactive about your site’s security in order to minimize the risks of security incidents, data leaks, or site breaches. Better cybersecurity is in everyone’s best interest. Please remember to periodically review your site’s user roles and their permissions, maintain good password hygiene, and enable two-factor/multi-factor authentication (2FA, MFA) whenever possible.
How Seravo Responds to Security Incidents
When Seravo’s systems or WordPress security experts detect an anomaly, or if we receive a report of a potential security issue, we proceed according to the following steps:
- Rapid Response: We scan all websites in our hosting for malware daily, and we react to incidents swiftly. For bigger hosting plans (WP Corporate and WP Enterprise), the response time is 4 hours.
- Site Isolation: To prevent the damage from spreading and to protect your other data, the site is temporarily closed, and maintenance mode is activated.
- Security Investigation: Our security specialists investigate the breach and identify the source of the malware. This investigation is time-consuming and can take several business days, depending on the scope and complexity of the incident.
- Site Cleanup: Once the investigation is complete, we clean the site of malware, if any has been detected. If Seravo’s Security Guarantee is valid, this cleanup is done for free, without any additional charges.
- Reporting and Restoration: Once the investigation concludes, you will receive a report detailing what occurred and the actions taken. The site will be brought back online once we have verified it is clean.
When is Seravo’s Security Guarantee Valid?
Our Security Guarantee covers situations where a breach occurs due to reasons beyond the control of both Seravo and the customer: for example, if it is caused by a new vulnerability in a WordPress plugin, before a patch with a fix is available.
It is important to remember that maintaining high security is a shared effort. The guarantee does not cover incidents resulting from weak passwords or the intentional use of insecure components on the site. For a detailed description of the conditions, see the Security Guarantee page.
Seravo Enhances Your Site’s Security
While Seravo’s Security Guarantee is there to support you if an incident occurs, we work hard to ensure that investigations and cleanups are never needed in the first place. The following security features (and much more) are included in our hosting service for WordPress:
- Block Malicious Web Traffic: We proactively respond to DDoS attacks, and our service features a Web Application Firewall (WAF).
- Security Updates: We perform urgent updates for plugins and other software on your behalf without delay, preventing hackers from exploiting known vulnerabilities.
- Automatic Backups: Your site can be quickly restored from backups spanning the last 30 days. Our service also includes offsite backups stored in a physically separate location for added redundancy.
- Secure Connections: Every plan includes an SSL/TLS certificate, and HTTPS is enforced across our platform. All administrative connections (SSH/SFTP) are encrypted; unsecured connections are not permitted.
- Seravo Plugin: Additional security settings available directly in your WordPress dashboard. More information on our Knowledge Base.
Security Tip
You can significantly improve your WordPress site’s security by:
- Using strong, unique passwords.
- Enabling Two-Factor Authentication (2FA).
- Removing unnecessary user accounts and unused plugins.
- Managing user permissions carefully.
More About WordPress Security
Seravo’s Security Guarantee provides peace of mind and protects your company’s resources. Our 24/7 monitoring keeps a constant eye on your site. If the worst should happen, we have the expertise and established processes ready to fix the situation.
Is your site’s security up to par? Are you concerned about potential malware? Order a plan and migrate your site to Seravo, and we will scan the site for you. If you would like to hear more about our services, get in touch with us – we are here to help keep your data safe!