Seravo has changed the platform we use as a backend for customer support. To you as a customer almost nothing will change: your support requests are still sent to and you will be able to continue to browse our user documentation at

A while back we announced that we were going to start using a support platform that would help us provide a better customer experience for our customers. About six months have passed since that announcement and we decided that it was time to evaluate how well the platform has helped us in our everyday tasks and whether there was any room for improvement.

The platform we’ve been using since the announcement,, is open source software and it has served its purpose, to ease our workload so that we could help our customers more efficiently, fairly well. During this time, we have, however, noticed some missing features and problems with the service, which led us to look for viable alternatives to Helpy.

After comparing several different services we decided to look more closely at Help Scout. The service is more mature than and will bring in some much-needed reliability, as well as additional features. The codebase for Help Scout is not open source, however. We will dig deeper into the reasoning on why we chose a proprietary service over an open-source option in another blog post in the future.

How will this affect me?

Only the underlying service will change but the support email (, as well as the site for user documentation (, will be available through the same addresses as before.

What you won’t be able to do anymore, is to log in to the support platform to check the status of your tickets. This feature was only used by a handful of our customers. It’s a small price to pay for all the other improvements the new platform will bring about.

Do you have a question about the support platform change or about some other matter? Don’t hesitate to contact us at!

Leave a comment

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Read more

In category: Seravo

Price Updates and Better Discounts for Resellers

The prices of all plans will see an update this fall. The update will also bring even better benefits for Seravo’s resellers!

September 30, 2022

HTTP Requests – What Are They and Why Do They Matter?

Want better performance on your WordPress site? Ensure your plan is a perfect fit and find out how to decrease the amount of HTTP requests with these tips!

August 25, 2022

Live Chat Support

Do you need to reach a WordPress expert outside office hours? Worry not, you can now chat with Seravo!

January 1, 2022

Seravo’s Additional Services for WordPress Sites

Would you like to be sure that your website is secure against web traffic spikes and security threats? In addition to premium hosting and upkeep, Seravo offers expert services for your WordPress site, including speed optimization, security hardening and standby support.

February 17, 2021

Botnets Bombard Your Website

At Seravo, we serve more than two billion HTTP requests each month. Not all of the traffic is caused by humans, as there’s always some bot traffic. Find out how to filter out bots in Google Analytics!

February 4, 2021

Price list change March 1st 2021

WP Pro and WP Business plans have been with the same price for 5 years. It is time to make a small adjustment. From 1.3.2021 the prices for new orders will be 35€/month for WP Pro and 55€/month for WP Business.

January 29, 2021