Data Processors

dc51641a31477f8aa2fffdd13945f8bf11a99a00

TLP:CLEAR

Seravo is using following companies for data processing.

NOTE: Seravo does not share customer-owned data (site code, database contents, including any PII) to third parties or subprocessors, with one exception: if site sends e-mails, by default currently outgoing e-mails are relayed through SendGrid (US).

Slack

Subcontractor of Seravo as of 2015.

Outside EU/ETA: true

Access to data

  • customer names when contacting customer support via e-mail

Locations

  • United States

1260 A/S

Subcontractor of Seravo as of 2023, until 2024.

Outside EU/ETA: false

Access to data

  • marketing and targeting advertising

Locations

  • Denmark

Miss Group AB

Subcontractor of Seravo as of 2021.

Outside EU/ETA: false

Access to data

Locations

Ilait / Hostek Sweden

Data Center Provider (Sweden, se-broo cluster)

Subcontractor of Seravo as of 2021.

Outside EU/ETA: false

Access to data

  • data center provider, no direct access to customer data
  • traffic metadata (IP addresses, connection times etc.)

Locations

  • Sweden

Domainkeskus Oy

Data Center Provider (auxiliary services)

Subcontractor of Seravo as of 2021.

Outside EU/ETA: false

Access to data

  • data center provider, no direct access to customer data
  • traffic metadata (IP addresses, connection times etc.)

Locations

  • Finland

Domainkeskus Oy

VOIP services

Subcontractor of Seravo as of 2024.

Outside EU/ETA: false

Access to data

  • customer support VOIP services (phone numbers and other call metadata)

Locations

  • Finland

Domainkeskus Oy

Sales

Subcontractor of Seravo as of 2021.

Outside EU/ETA: false

Access to data

  • contact details for sales (name, phone number, e-mail address) of current customers
  • site metadata (purchased services, domain names)

Locations

  • Finland

Setera Oy

Phone service provider

Subcontractor of Seravo as of 2024.

Outside EU/ETA: false

Access to data

  • customer support calls (voice, call metadata, including phone numbers)

Locations

  • Finland

Keila.io / Pentacent – Philipp Schmieder Medien

Marketing e-mail platform

Subcontractor of Seravo as of 2025.

Company ID: DE 8152 368 63

Outside EU/ETA: false

Access to data

Locations

  • Germany

Additional information

Microsoft M365

Subcontractor of Seravo as of .

Outside EU/ETA:

Access to data

Locations

Atlassian

Subcontractor of Seravo as of .

Outside EU/ETA:

Access to data

Locations

Wndy

Subcontractor of Seravo as of 2025.

Outside EU/ETA:

Access to data

Locations

Hetzner Online GmbH

https://hetzner.com

Data center provider

Subcontractor of Seravo as of 2017.

Company ID: 2900412-8

Outside EU/ETA: false

Access to data

  • data center provider, no direct access to customer data
  • traffic metadata (IP addresses, connection times etc.)

Locations

  • Finland
  • Germany

Additional information

Moment Digital Oy

Data center provider (fi-ellington)

https://momentdigital.fi

Subcontractor of Seravo as of 2015.

Company ID: 1761337-2

Outside EU/ETA: false

Access to data

  • data center provider, no direct access to customer data/1260
  • traffic metadata (IP addresses, connection times etc.)

Locations

  • Finland

Seclan Oy

Data center provider (fi-metheny)

https://seclan.com

Subcontractor of Seravo as of 2015.

Company ID: 1774372-4

Outside EU/ETA: false

Access to data

  • data center provider, no direct access to customer data
  • traffic metadata (IP addresses, connection times etc.)

Locations

  • Finland

UpCloud Oy

Data center provider

https://upcloud.com

Subcontractor of Seravo as of 2015.

Company ID: 2431560-5

Outside EU/ETA: true

Access to data

  • data center provider, no direct access to customer data
  • traffic metadata (IP addresses, connection times etc.)

Locations

  • Finland
  • Singapore
  • United States

Additional information

Gandi SAS

Domain registrar

https://gandi.net

Subcontractor of Seravo as of 2015.

Company ID: FR81423093459

Outside EU/ETA: false

Access to data

  • domain registration information

Locations

  • France

Additional information

Twilio SendGrid

E-mail processing

https://sendgrid.com

Subcontractor of Seravo as of 2015.

Outside EU/ETA: true

Access to data

  • all emails sent from customer sites (unless using custom e-mail provider)

Locations

  • United States

Intercom

Customer Support emails

Subcontractor of Seravo as of 2021-04-01.

Outside EU/ETA: true

Access to data

  • e-mail address you’re contacting customer support from
  • any content discussed with customer support

Locations

  • Europe (2025-)
  • United States (2021-)

Additional information

Lumoame Oy

https://lumoa.me

Data-driven insights to improve customer experience

Subcontractor of Seravo as of 2024-12-01.

Company ID: 2791797-8

Outside EU/ETA: false

Access to data

  • e-mail addresses used to contact customer support
  • discussions with customer support by chat or email
  • all happiness ratings and written feedback

Locations

  • Finland

Additional information

Google

https://www.google.com

Subcontractor of Seravo as of 2011.

Outside EU/ETA: true

Access to data

  • emails and related information you send to @seravo.com
  • calendar events and attached information (eg. names and e-mails of the participants)

Locations

  • United States

LinkedIn

https://linkedin.com

Subcontractor of Seravo as of 2020.

Outside EU/ETA: true

Access to data

  • personal details when you apply to a job via LinkedIn
  • information you’ve decided to share with LinkedIn

Locations

  • United States

##

Subcontractor of Seravo as of 2021.

Outside EU/ETA: true

Access to data

  • employee information
  • information about job applications

Locations

##

HR platform for recruitment

Subcontractor of Seravo as of 2016.

Outside EU/ETA: false

Access to data

  • information about job applications submitted by the applicant

Locations

  • Finland

Finvoicer Oy

Invoice processing

Subcontractor of Seravo as of 2021-07-01.

Company ID: 2272745-4

Outside EU/ETA: false

Access to data

  • invoicing information for the customer

Locations

  • Finland

Accountor Finago Oy / Procountor

Invoice processing

https://procountor.fi/

Subcontractor of Seravo as of 2015, until 2021-12-31.

Company ID: 0836922-4

Outside EU/ETA: false

Access to data

  • invoicing information for the customer

Locations

  • Finland

JMAN Group Private Limited

https://jmangroup.com/

Subcontractor of Seravo as of 2021.

Outside EU/ETA: true

Access to data

  • subscription metadata (products, invoice amounts, unique identifier for each customer)

Locations

  • India
  • United Kingdom

DNA Oy

Seravo Customer Support (phone service)

Subcontractor of Seravo as of .

Outside EU/ETA: false

Access to data

  • phone number you use to call Seravo customer support
  • metadata related to call (timestamp, call length)

Locations

  • Finland

Pipedrive OÜ

Subcontractor of Seravo as of 2021.

Company ID: 11958539

Outside EU/ETA: true

Access to data

  • Sales data, leads, deals, organization details.
  • Notes, email communication (regarding sales)

Locations