Data Processors

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TLP:CLEAR

Seravo is using following companies for data processing.

Slack

Subcontractor of Seravo as of 2015.

Company ID:

Outside EU/ETA: true

Access to data

  • customer names when contacting customer support via e-mail

Hetzner Online GmbH

Data center provider

Subcontractor of Seravo as of 2017.

Company ID: 2900412-8

Outside EU/ETA: false

Access to data

  • data center provider, no direct access to customer data
  • traffic metadata (IP addresses, connection times etc.)

Additional information

Moment Digital Oy

Data center provider (fi-ellington)

Subcontractor of Seravo as of 2015.

Company ID: 1761337-2

Outside EU/ETA: false

Access to data

  • data center provider, no direct access to customer data
  • traffic metadata (IP addresses, connection times etc.)

Seclan Oy

Data center provider (fi-metheny)

Subcontractor of Seravo as of 2015.

Company ID: 1774372-4

Outside EU/ETA: false

Access to data

  • data center provider, no direct access to customer data
  • traffic metadata (IP addresses, connection times etc.)

UpCloud Oy

Data center provider

Subcontractor of Seravo as of 2015.

Company ID: 2431560-5

Outside EU/ETA: true

Access to data

  • data center provider, no direct access to customer data
  • traffic metadata (IP addresses, connection times etc.)

Additional information

Gandi SAS

Domain registrar

Subcontractor of Seravo as of 2015.

Company ID: FR81423093459

Outside EU/ETA: false

Access to data

  • domain registration information

Additional information

Twilio SendGrid

E-mail processing

Subcontractor of Seravo as of 2015.

Company ID:

Outside EU/ETA: true

Access to data

  • all emails sent from customer sites (unless using custom e-mail provider)

Intercom

Customer Support emails

Subcontractor of Seravo as of 2021-04-01.

Company ID:

Outside EU/ETA: true

Access to data

  • e-mail address you’re contacting customer support from
  • any content discussed with customer support

Additional information

Google

Subcontractor of Seravo as of 2011.

Company ID:

Outside EU/ETA: true

Access to data

  • emails and related information you send to @seravo.com

LinkedIn

Subcontractor of Seravo as of 2020.

Company ID:

Outside EU/ETA: true

Access to data

  • personal details when you apply to a job via LinkedIn
  • information you’ve decided to share with LinkedIn

Finvoicer Oy

Invoice processing

Subcontractor of Seravo as of 2021-07-01.

Company ID: 2272745-4

Outside EU/ETA: false

Access to data

  • invoicing information for the customer

Accountor Finago Oy / Procountor

Invoice processing

Subcontractor of Seravo as of 2015, until 2021-12-31.

Company ID: 0836922-4

Outside EU/ETA: false

Access to data

  • invoicing information for the customer

JMAN Group

Subcontractor of Seravo as of 2021.

Company ID:

Outside EU/ETA: true

Access to data

  • subscription metadata (products, invoice amounts, unique identifier for each customer)

DNA Oy

Seravo Customer Support (phone service)

Subcontractor of Seravo as of .

Company ID: FIXME

Outside EU/ETA: false

Access to data

  • phone number you use to call Seravo customer support
  • metadata related to call (timestamp, call length)

Pipedrive

Subcontractor of Seravo as of 2021.

Company ID:

Outside EU/ETA:

Access to data

  • sales (FIXME)