Additional Service: Performance Check

Service Description

Performance Check is an additional service for WordPress hosting plans. It aims to identify performance bottlenecks and other issues that may cause the site to slow down or even crash under high traffic. This service can be carried out prior to a major website event or campaign, when an increase in traffic is expected on your WordPress site.

The Performance Check service should be ordered well in advance prior to a campaign or event, so that in addition to identifying performance issues, the site developer has sufficient time to assess them and implement fixes before the traffic peak. Performance Check is particularly suitable for event sites and online stores where smooth operation under a sudden influx of visitors is of paramount importance.

The overall performance of a site under stress depends of its technical implementation. In a Performance Check, a systems specialist checks the performance of the site with various speed and load tests, including but not limited to components such as:

  • Caching (HTTP and object cache)
  • Name servers (DNS)
  • Update status
  • Errors with PHP and JavaScript

Upon Performance Check, a comprehensive report is sent to the client. The report includes descriptions of the identified bottlenecks, which could potentially affect the site’s availability, or slow down its performance during an event with an increase in visitor traffic.

The aim of the Performance Check is to ensure that the major bottlenecks are identified and that the site developer takes necessary action in line with Seravo’s recommendations. Preparing for a traffic peak requires action by the site developer, and Performance Check does not automatically improve the site’s performance.

Limitations

Web development is not included in the service, and it does not include changes to the site’s security configuration.

The Performance Check does not include monitoring of the site during the event. If you wish to also purchase additional monitoring for your site during an event or campaign, ensure that you also order the Standby Support additional service in addition to the Performance Check.

By default, Seravo will not disable or enable plugins on the site or make any changes to the site’s code or its functionalities. Any changes made on the site will be agreed with the customer. However, Seravo will not push any code changes to the customer’s version control system.

Performance Check should be ordered at least one week before the event or campaign. The service cannot be ordered or carried out on short notice, or during an event or campaign already in progress.